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Merkle Names Speakers for Annual CRM Executive Summit - StreetInsider.com

Keynote speakers for this year’s event include John Nicoletti, Google’s director of agency development; Manish Bhatt, SVP of US ebusiness for MetLife ... for managing MetLife's corporate website, emarketing, ecommerce and self-service efforts.

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Britain to make M.D. appointments online - United Press International

LONDON, May 20 (UPI) -- In a move being described as "customer friendly," British doctors said they ... and some will still have to make appointments in person. Two years ago, a survey of NHS patients found that 51 percent found it difficult ...
UMB Bank Partners with inContact to Deliver Enhanced Customer Experience and Cost-Saving Benefits - Yahoo Finance

The company had used a customer survey solution in the past, but found it limited in their ability to focus on specific groups of customers. The inContact ECHO contact center customer survey solution enables contact center supervisors to have a ...
18 million Brits turn to social media for customer service needs - BizReport.com

Other findings from the survey include: - Just 7% think call centers are better than social media; - 40% believe social media will improve customer service; - 49.5% of 18-24 year olds have dealt with a brand via social media compared with 27.4% ...