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Merkle Names Speakers for Annual CRM Executive Summit - StreetInsider.com

Keynote speakers for this year’s event include John Nicoletti, Google’s director of agency development; Manish Bhatt, SVP of US ebusiness for MetLife ... for managing MetLife's corporate website, emarketing, ecommerce and self-service efforts.

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UMB Bank Partners with inContact to Deliver Enhanced Customer Experience and Cost-Saving Benefits - Yahoo Finance

The company had used a customer survey solution in the past, but found it limited in their ability to focus on specific groups of customers. The inContact ECHO contact center customer survey solution enables contact center supervisors to have a ...
18 million Brits turn to social media for customer service needs - BizReport.com

Other findings from the survey include: - Just 7% think call centers are better than social media; - 40% believe social media will improve customer service; - 49.5% of 18-24 year olds have dealt with a brand via social media compared with 27.4% ...
NM air-quality division issues customer survey - Las Cruces Sun-News

SANTA FE — The New Mexico Environment Department has developed an online customer satisfaction survey to assess the level of service provided to air quality permit applicants and the general public. The feedback generated from this survey will ...