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LONDON, May 20 (UPI) -- In a move being described as "customer friendly," British doctors said they ... and some will still have to make appointments in person. Two years ago, a survey of NHS patients found that 51 percent found it difficult ...

The company had used a customer survey solution in the past, but found it limited in their ability to focus on specific groups of customers. The inContact ECHO contact center customer survey solution enables contact center supervisors to have a ...

Other findings from the survey include: - Just 7% think call centers are better than social media; - 40% believe social media will improve customer service; - 49.5% of 18-24 year olds have dealt with a brand via social media compared with 27.4% ...