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Samsung senses shrinking China demand - Financial Times

Samsung has admitted to concerns over “worrying” weakness in Chinese consumer spending as customer sentiment ... to reorient its economy towards domestic consumption, but a survey of consumer confidence published by Nielsen last week indicated cooling ...
UMB Bank Partners with inContact to Deliver Enhanced Customer Experience and Cost-Saving Benefits - Yahoo Finance

The company had used a customer survey solution in the past, but found it limited in their ability to focus on specific groups of customers. The inContact ECHO contact center customer survey solution enables contact center supervisors to have a ...
18 million Brits turn to social media for customer service needs - BizReport.com

Other findings from the survey include: - Just 7% think call centers are better than social media; - 40% believe social media will improve customer service; - 49.5% of 18-24 year olds have dealt with a brand via social media compared with 27.4% ...