Customer Survey News This Week

The American Customer Satisfaction Index surveys nearly 70,000 consumers quarterly and uses their input to rank more than 225 companies in 47 industries. The index ranks food retailers once a year. Lakeland-based Publix tops the ranking of 12 ...

Based on the insights we’ve gained through our surveys, here are three reasons you should ask for customer feedback. Learn what your customers like and don’t like. When you ask your customers to give you feedback on your product and or service ...

This survey is bogus. Steven Münchenberg, Chief Executive of the ABA, said, "The ABA does not carry out customer satisfaction surveys. A number of bank customers have recently alerted us to this so-called 'survey' and told us they terminated ...

As an incentive, they can enter to win up to ,000. But Tunquist says those surveys also help the fast food giant to get to the bottom of customer complaints. “If a guest were to complete a survey right now,” said Tunquist, “within an hour to an ...

Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess ...

The biggest demand will be for software and hardware engineers, customer support staff ... The 2012 BCTIA TechTalentBC survey, a bi-annual study of B.C. technology companies, shows that respondents grew their number of employees by more than 12 per ...

Business users are increasingly recognizing the value of market intelligence software, says Global Intelligence Alliance (GIA), a global strategic market intelligence and advisory group.  
In a global customer survey in late 2011, end users of GIA's ...

TEMECULA, Calif., Feb. 22, 2012 /PRNewswire/ -- Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the ...

SALT LAKE CITY, Feb. 9, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS - News), the leading provider of cloud-based contact center software and contact ... the inContact cloud contact routing, customer survey, screen recording and quality ...

Washington, DC, February 21, 2012 --(PR.com)-- Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ...

Allstate has rolled out a new service in Texas called Claims Satisfaction Guarantee. Under the new feature, if an eligible customer is dissatisfied in any way, for any reason, with the level of service received on a paid auto claim, Allstate ...

Netelligent announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Netelligent Corporation for delivering outstanding service to customers in the United States. “The Customer Satisfaction ...

As the latest UK Customer Satisfaction Index figures are released by the Institute of Customer Service KPMG is today urging consumer-facing businesses to give greater attention to social media, or risk exposing themselves to a wider platform of dissatisfied customers.

DALLAS, Feb. 2, 2012 /PRNewswire/ -- For the second consecutive quarter, AT&T* ranks highest in customer service satisfaction according to the National Customer Service Survey (NCSS) by Vocalabs. Vocalabs' research shows that in the fourth ...

Travelers are generally pleased with the customer service they're getting from online travel agencies, according to a customer satisfaction survey released Tuesday. Online travel agencies' customer satisfaction score totaled 78, unchanged from a year ago ...

"Contact Center" by ANDTEK is a software program that processes incoming phone ... to the right agents on the basis of certain algorithms. To achieve maximum satisfaction, the agents respond - depending on their qualifications in multiple ...

Direct Line Italy, the largest direct auto insurer in Italy, and Guidewire Software (NYSE: GWRE), a provider of ... system to support the company's continuous growth and maintain customer satisfaction as its highest priority. Direct Line has grown its ...

In this report, Enterprise Strategy Group reviews how HP's portfolio of hardware, software, and services can provide ... to IT's ability to maintain high service levels and customer satisfaction.

And since you don’t need any special phone systems or hardware or software, there isn’t a great capital ... shorter call times and a lower abandon rate, with increased customer satisfaction with the efficiency and ease of the transaction ...

TEMECULA, Calif., Feb. 22, 2012 /PRNewswire/ -- Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to ...