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Weissenberg is in charge of Deloitte's survey. He says the travel and hospitality industries are trying hard to listen to customer feedback, particularly in social media. The comment you tweet or post is likely to get acted upon to try to ...

The survey showed that 49 percent of bank customers surveyed ... “Banks need large investments in order to reach the customer’s expectation in terms of accessibility. Therefore they need to be creative in their marketing and branding ...

A recent ONS survey showed that youth unemployment is at its highest since the 1980s, rising in each of the last three recessions. But the most common jobs sought by young jobseekers in 2011 were in customer service and elementary occupations.